Service & Support
Have we mentioned our superior service yet? It's true. Our Distributor Network is continuously trained by certified factory instructors. They receive both computer-based and hands-on training in classroom environments. But that is not all. The Isuzu network ensures support is also available to our distributors through our Technical Parts Hotline, our informational web site dedicated to technical details and manuals, the Isuzu Communication System (ICS), and by providing this group with continuously updated information. Further, our Corporate office has technical experts onsite at all times. So, wherever you are, chances are that help is only a stone's throw away (of course we prefer a phone call).
Product Support
Isuzu Motors America, LLC believes relationships should continue long after the customer says "I will take it". Making a firm commitment to customer satisfaction, we strive to ensure that our
Distributor Network provides these high standards to all of our customers through continuous training, online support systems, and our team of highly trained service and business managers. We make certain our distributors receive committed service and support to assure you receive the same. We're committed to you.
Warranty
How can We Offer a Transferable 5-Year, 5,000 Hour Limited Warranty?
A
product's warranty reflects the manufacturer's confidence in the quality of its product. Isuzu takes pride in the technical expertise of its engineers as they work to ensure the Isuzu product is the best it can be in the marketplace. Isuzu is confident of the results its engine will produce, whether it is on an irrigation field, in a coal mine, providing backup power for a hospital, or even generating power in the Antarctic. It's no wonder we receive
feedback from our customers that Isuzu engines are very dependable, durable, quiet and fuel efficient.
Extended Service Plans
We offer extended service plans to meet individual needs. For information on these ESP's, please contact your
local distributor.
Quality Parts Support
Isuzu understands when you need parts it needs to be easy, quick, and accurate. Quality Genuine Isuzu Parts can be obtained from our
Distributor Network, to include more than 300 authorized service outlets. These locations carry substantial parts inventories to ensure parts are available when you need them. When a part you require is not in the distributor or dealer stock, they have access to the Isuzu Communication System (ICS) to inquire and place parts orders. Parts can be shipped direct from the Isuzu Parts Distribution Centers in North America and even from Isuzu Motors Limited with ease. Should a critical need arise, our Distributors have 24/7 access to all of the inventory in the Isuzu Parts Distribution Centers in North America. Further, we support our distributors by providing up-to-date electronic parts catalogs and any technical support they require from us.
Why Genuine Isuzu Parts?
Maintain the integrity of your Isuzu engine with Genuine Isuzu parts. You'll have the confidence of knowing that a replacement part backed with the Isuzu name and engineered specifically for your Isuzu engine will provide the durability needed to go beyond getting the job done. We would not chance it, would you? Genuine Isuzu parts can be obtained at any of our
distributor locations.
"Isuzu Smart Tip" in Ordering Service Parts
When ordering parts for your Isuzu diesel engine, it is best to reference the engine model and serial number. This information, paired together, contains the engine build listing of parts originally installed on your Isuzu engine at the time of manufacture.
Isuzu Diesel Engine Model Serial Number Guide
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